Access and registration to our services are strictly and exclusively reserved for individuals who have reached the age of 18. It is legally prohibited for minors to participate in our activities, and we implement systematic identity checks to prevent underage access. If we suspect or discover that a minor has opened an account, we will proceed with the immediate suspension and closure of the profile, nullifying any interactions in accordance with the law.
Our approach is based on prevention and information. We want you to be fully aware that results are based on chance and that the risk of financial loss is inherent in the activity. We encourage our users never to consider our services as a source of income or a solution to financial difficulties, inviting them to invest only sums of money they can afford to lose without altering their lifestyle.
To concretely support our users in maintaining full control, we provide various management functionalities within the account that can be easily activated. Among the main tools offered are:
You have the option to set daily, weekly, or monthly restrictions on the maximum amount you can deposit into your account or on the maximum net losses acceptable within a given period. Once the set limit is reached, the system will prevent further top-ups or participation until the chosen time cycle resets.
To help you not lose track of time spent online, you can define a maximum duration for your sessions. The platform will take care of interrupting access once the limit is reached. We also provide reminders or pop-up alerts that regularly appear on the screen to remind you how long you have been active.
If you feel the need to take a short-term break, you can activate a temporary suspension of your account. During this period (which can range from a few hours to several weeks), you will not be able to access the platform or receive any promotional material from us.
Should you feel that your activity is getting out of control, we offer you the formal option of self-exclusion. By activating this procedure, we will irreversibly block your access for a long-term period (e.g., several months or permanently). During this phase, we will make reasonable efforts to remove you from our marketing contact lists. Alternatively, you can decide to permanently close your account by contacting our customer service.
Awareness is the first step toward prevention. We encourage you to reflect honestly on your behavior. There may be risks associated with gambling if you find yourself hiding the amounts spent or the time dedicated to the platform from your family, if you continually try to recover past losses by investing larger amounts, or if you experience anxiety, irritability, and stress associated with your participation. Neglecting professional or relational commitments in favor of our activities is a critical signal not to be underestimated.
There is nothing wrong with asking for help. If you feel the situation is negatively affecting your psycho-physical or financial well-being, we strongly recommend seeking out expert professionals, support groups, or associations dedicated to the care of behavioral addictions. Numerous public and private support networks exist, specifically structured to offer confidential, free, and effective counseling for those in difficulty.
If you share your computer, tablet, or smartphone with individuals under 18 years of age, it is your responsibility to ensure that your login details are not automatically saved. We suggest keeping your passwords strictly confidential. Furthermore, we recommend using parental control software (web filters) to proactively prevent minors from accessing platforms unsuitable for their age group.
To promote a safe environment, we strive to train our customer support team members to recognize, as far as possible through digital interaction, any anomalies or requests that might suggest a problematic approach by users. While we cannot guarantee infallible identification of every case, our agents will adopt an empathetic and prevention-oriented approach when encountering signs of distress.
Any additions and modifications to this Responsible Gaming Policy will be promptly published on this page. Our goal is to continuously improve the protection standards offered. We invite you to periodically consult our guidelines to stay informed about new protective tools and procedures.